Otis Support

Help Center

Find account setup help, common answers, and the best way to reach the Otis team.

Account Access

Invites, setup links, passwords, and login issues.

Use the same email address that received your Otis invite. Setup links expire for safety.

Contact

Reach the Otis team when something needs a human.

Email: support@useotis.app

Information requests: info@useotis.app

Typical response: 1-2 business days

What to Include

Send enough detail for the Otis team to understand the issue.

Include your account email, what you expected, what happened, and any screenshot or page name that helps.

Signed-in users can submit a support request from inside Otis.

Quick Start

The basics that help Otis feel useful quickly.

Create workspaces for classes, clubs, teams, or broad responsibilities.

Use Quick Add when a task pops into your head between classes.

Use routines for repeating work like weekly planning, grading, newsletters, or paperwork.

Use workflows for larger responsibilities that need their own task list.

Check the dashboard first to see overdue, today, tomorrow, this week, and later.

Use the calendar when dates feel crowded and you need a day-by-day view.

FAQ

Common questions from teachers, clients, and school teams.

How do I learn more about Otis?

Use the Request information form. The Otis team will review your details and follow up by email.

What should I do if my invite link expired?

Contact support with the email address used for the invite. The Otis team can review the request and send a new setup link if appropriate.

Can I use Otis for more than one class or workspace?

Yes. Workspaces let you separate classes, clubs, teams, or other responsibilities while still seeing an all-workspaces view.

Where do recurring routines show up?

Recurring routines create upcoming task instances that appear on the dashboard, task list, and calendar so repeating work is visible before it sneaks up.

Can an admin view what a client sees?

Admin staff with the right permission can use support view to see the client-facing app for troubleshooting.